TECHNICAL HELP

Why is my order not going through?

Have you checked that your card details are correct? The billing address needs to match where the card is registered to. 

WEBSITE QUESTIONS

Why is my delivery address not valid?

Please check the delivery FAQ for a full list of destinations we deliver to.

Why can I not order my size online?

If the size you need is crossed through this means the item is out of stock online.

Please contact Customer Services to check if this is still available.

WEBSITE & TECHNICAL

TECHNICAL HELP

Resetting your password

Kindly click on the password reset option in the Account tab.

Why is my order not going through?

If you face any technical issue while placing your order, contact customer service at Email: customercare@onatiglobal.com   Phone: 09886167682

WEBSITE QUESTIONS

Why is my delivery address not valid?

This will not happen under normal circumstances if you have giving a valid address or if your address is within the areas that we deliver to.

In case you still face issues with this, contact customer service on Email: customercare@onatiglobal.com   Phone: 09886167682

Why can I not order my size online?

If you do not find your size or face an issue ordering a specific size, kindly call customer service at Email: customercare@onatiglobal.com   Phone: 09886167682. It could also be a situation that the particular size is not in stock.

Security and Transactions .

All transactions and payments on our website are secure. The website has SSL security License and is an HTTPS website.